Studio Consultant - TX - Houston
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Studio Consultant
TX - Houston

KB Home, a Fortune 1000 NYSE company and one of America's premier homebuilders, has an immediate employment opportunity available. The Company operates in 10 states across the nation from California to Florida.

KB Home is one of the largest and most recognized homebuilding companies in the United States. Since its founding in 1957, the company has built more than half a million quality homes. KB Home's unique homebuilding approach lets each buyer customize their new home from lot location to floor plan and design features. As a leader in utilizing state-of-the-art sustainable building practices, all KB homes are highly energy efficient and meet strict ENERGY STAR® guidelines. This helps to lower monthly utility costs for homeowners, which the company demonstrates with its proprietary KB Home Energy Performance Guide® (EPG®). KB Home has been named an ENERGY STAR Partner of the Year Sustained Excellence Award winner for five straight years and a WaterSense© Partner of the Year for four consecutive years.

Job Summary: The studio consultant is the first point of contact for customers after purchase, and responsible for ensuring their satisfaction throughout the studio selection process and beyond. This role educates buyers on the available studio choices, and then officially enters selections and supporting information into the company database. Consultants help maintain an attractive retail environment and share the responsibility of accurately displaying and labeling options.

 

Responsibilities:

CUSTOMER APPPOINTMENTS • Greets buyers in the Studio and conduct preview events selection and final appointments. • In addition to reviewing included options, this role reviews additional choices available to the customer with the goal of helping the customer achieve their design goals with consideration towards both their budget and lifestyle. • Shares product knowledge with buyers and demonstrates product offerings where applicable. • Accurately enters buyer’s selections into a database (via laptop) and completes all necessary paperwork for the file. Will routinely audit paperwork to ensure accuracy. • Provides exceptional customer service at all times to customers and vendors/trade partners.

PLANNING AND FOLLOW-UP • Prepares for buyer appointments by reviewing file, hot sheets and pulling prior appointment samples to ensure appointments run smoothly and effectively. • Responds to phone calls, e-mails, and correspondence of any kind in a timely manner from buyers, and ensures all correspondence are noted in the buyer’s file. • Responds to phone calls, e-mails, and correspondence of any kind from the operations and sales teams. • Routinely reviews and understands all products and options offered in the Studio, including five features and/or benefits about each option/product offered. • Attends staff or product training when scheduled.

STUDIO EXPERIENCE • Makes certain the studio environment and studio tools are maintained in excellent condition at all times to ensure an attractive retail space and reports deficiencies to the appropriate supervisors. • Assists in tagging product selections when needed.

Education/Certifications/Licenses

  • High school degree or equivalent required
  • Associates or bachelors degree preferred 
  • Retain a vocational degree or certificate preferred

 

Experience

  • Previous retail experience in customer service oriented environment required
  • 1 to 4 years of retail experience with a homebuilder or design industry preferred

 

Knowledge, Skills & Abilities

  • Ability to connect with people, and develop and maintain professional relationships
  • Proven ability of being customer centric by seeking solutions from the customer’s perspective
  • Strong verbal & written communication, with the ability to take complex concepts and communicate succinctly and persuasively
  • Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
  • Makes quick and accurate decisions based heavily on facts, data and/or metrics. 
  • Demonstrates strong attention to detail, with the ability to self-audit work product.
  • Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.

 


Work Requirements 

  • Ability to work a flexible schedule on a consistent basis, including evenings, weekends and holidays
  • Ability to work an eight (8) hour day with flexibility for overtime when necessary
  • Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company

 



Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

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