Assistant Warranty Representative - TX - Austin
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Assistant Warranty Representative
TX - Austin

KB Home, a Fortune 1000 NYSE company and one of America's premier homebuilders, has an immediate employment opportunity available. The Company operates in 10 states across the nation from California to Florida.

KB Home is one of the largest and most recognized homebuilding companies in the United States. Since its founding in 1957, the company has built more than half a million quality homes. KB Home's unique homebuilding approach lets each buyer customize their new home from lot location to floor plan and design features. As a leader in utilizing state-of-the-art sustainable building practices, all KB homes are highly energy efficient and meet strict ENERGY STAR® guidelines. This helps to lower monthly utility costs for homeowners, which the company demonstrates with its proprietary KB Home Energy Performance Guide® (EPG®). KB Home has been named an ENERGY STAR Partner of the Year Sustained Excellence Award winner for five straight years and a WaterSense© Partner of the Year for four consecutive years.

JOB SUMMARY:     The Assistant Warranty Representative is responsible for assisting the Warranty Representative with scheduling subcontractors, evaluating the subcontractor’s work and completing warranty claims within 7 days for both active and closed out communities.  In addition, the Assistant Warranty Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.  They will also be required to supervise (house sit) larger jobs to ensure contractors complete the job to our quality standards and on schedule.

 

 

DUTIES AND RESPONSIBILITES:

 

WARRANTY CLAIM PROCESSING
- Assist Customer Service Representative with facilitating warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.  
- Assist Customer Service Representative with completion of all warranty claims within 7 days.
- Hold subcontractors accountable for their work.
- Manage CSI for assigned communities (active as well as closed out).
- Continually strive for superior CSI ranking in specific market.
- Maintain a CSI of 98% or above

 

HOMEOWNER COMMUNICATION
- Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
- Explain KB Home’s Limited Warranty to homeowner
- Assist Customer Service Representative with scheduling and completion of post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months

 

- Conduct quality walks on each home to ensure KB Home standards are met.
- Attend and participate in weekly team meeting to ensure all goals are met.

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

Education/Certifications/Licenses     
- High school degree or equivalent required
- Associates or Bachelors degree preferred

 

Experience
- Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
- 1 - 2 years of construction experience with a production homebuilder preferred

 

Knowledge, Skills & Abilities
- Strong experience in delivering high quality customer service programs. JDP experience a plus!
- Strong people skills, including the capability to handle various personalities and develop professional relationships
- Action oriented, with the drive to push projects and tasks to successful closure
- Proven ability of being customer centric by seeking solutions from the customer’s perspective
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
- Makes quick and accurate decisions based heavily on facts, data and/or metrics
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook. 


 



Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

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