Customer Service Representative - TX - Houston
Job Search >> Job Detail >> Job Cart (0) >> Apply
Customer Service Representative
TX - Houston

KB Home, a Fortune 1000 NYSE company and one of America's premier homebuilders, has an immediate employment opportunity available. The Company operates in 10 states across the nation from California to Florida.

KB Home is one of the largest and most recognized homebuilding companies in the United States. Since its founding in 1957, the company has built more than half a million quality homes. KB Home's unique homebuilding approach lets each buyer customize their new home from lot location to floor plan and design features. As a leader in utilizing state-of-the-art sustainable building practices, all KB homes are highly energy efficient and meet strict ENERGY STAR® guidelines. This helps to lower monthly utility costs for homeowners, which the company demonstrates with its proprietary KB Home Energy Performance Guide® (EPG®). KB Home has been named an ENERGY STAR Partner of the Year Sustained Excellence Award winner for five straight years and a WaterSense© Partner of the Year for four consecutive years.

The Customer Service Representative will be responsible for 1-2 active subdivisions for evaluating homeowner claims, scheduling subcontractors and ultimately completing each claim.

Responsibilities include but are not limited to the following:

1. Management of warranty claims. Evaluate claims and schedule subcontractors for completion.

2. Conduct follow-up visits with the homeowner, after Orientation, to assure customer satisfaction (i.e. 10 days, 30 days, 60 days, etc.)

3. Conduct Homeowner Orientations, presentation and demonstration of features, explanation of Limited Warranty and maintenance responsibilities.

4. Completion of QA's prior to New Home Orientation

5. Maintains customer satisfaction of 97% or above

6. Hold subcontractors accountable for any substandard work and quality repairs.

7. Actively participate in weekly team meetings, to assure weekly, monthly goals are met.

Required skills needed but not limited to the following:

1. Ability to represent the company in a positive, professional manner with good communication skills.

2. Experience working in a community in a construction or residential home services capacity.

3. Highly organized and detail oriented

4. Ability to manage multiple tasks efficiently

5. Proven provider of consistent and exceptional customer service

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!