Customer Service Representative - NV - Las Vegas
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Customer Service Representative
NV - Las Vegas

KB Home, a Fortune 1000 NYSE company and one of America's premier homebuilders, has an immediate employment opportunity available. The Company operates in 38 markets in 8 states across the nation.

KB Home (NYSE: KBH) is one of the largest homebuilders in the United States, with more than 600,000 homes delivered since our founding in 1957. We operate in 38 markets in eight states, primarily serving first-time and first move-up homebuyers, as well as second move-up and active adults. We are differentiated in offering customers the ability to personalize what they value most in their home, from choosing their lot, floor plan, and exterior, to selecting design and décor choices in our KB Home Studios. In addition, our industry leadership in sustainability helps to lower the cost of homeownership for our buyers compared to a typical resale home. We take a broad approach to sustainability, encompassing energy efficiency, water conservation, healthier indoor environments, smart home capabilities and waste reduction. KB Home is the first national builder to have earned awards under all of the U.S. EPA's homebuilder programs - ENERGY STAR®, WaterSense® and Indoor airPLUS®.

JOB SUMMARY: The Customer Service Representative is responsible for scheduling subcontractors, evaluating the subcontractor’s work and completing warranty claims within 7 days for both active and closed out communities.  In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.

  • Warranty Claim Processing
    • Facilitate warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.   
    • Complete all warranty claims within 7 days.
    • Hold subcontractors accountable for their work.
    • Manage CSI for assigned communities (active as well as closed out).
    • Continually strive for superior CSI ranking in specific market.
    • Maintain a CSI of 98% or above
  • Homeowner Communication
    • Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
    • Explain KB Home’s Limited Warranty to homeowner
    • Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months
  • Conduct quality walks on each home to ensure KB Home standards are met.
  • Attend and participate in weekly team meeting to ensure all goals are met.
  • Education/Certifications/Licenses      
    • High school degree or equivalent required
    • Associates or Bachelors degree preferred
  • Experience 
    • Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required
    • 1 - 2 years of construction experience with a production homebuilder preferred
  • Knowledge, Skills & Abilities
    • Strong experience in delivering high quality customer service programs. JD P experience a plus!
    • Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
    • Strong people skills, including the capability to handle various personalities and develop professional relationships
    • Action oriented, with the drive to push projects and tasks to successful closure
    • Proven ability of being customer centric by seeking solutions from the customer’s perspective
    • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
    • Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
    • Makes quick and accurate decisions based heavily on facts, data and/or metrics
    • Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.  
  • Work Requirements 
    • Work full-time schedule with flexibility for overtime when necessary
    • Ability to work the “On-Call” program when needed (respond to emergency calls or other issues during off-hours)
    • Local travel required within designated region
    • Conduct business in a professional and ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!