Customer Service Representative - FL - Orlando
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Customer Service Representative
FL - Orlando 32819view map

About KB Home

KB Home (NYSE: KBH) is one of the largest and most recognized homebuilders in the United States and has been building quality homes for over 60 years. Today, KB Home operates in 38 markets across eight states, serving a wide array of buyer groups. What sets us apart is giving our customers the ability to personalize their homes from homesites and floor plans to cabinets and countertops, at a price that fits their needs. And as the first builder ever to make every home we build ENERGY STARŪ certified, KB Home is able to not only design thoughtful living spaces but ones that lower the cost of homeownership. We also work with our customers every step of the way, building strong personal relationships so they have a real partner in the homebuying process and the experience is as simple and easy as possible. Learn more about how we build homes built on relationships by visiting


KB Home is seeking a qualified Customer Service Representative to join their team.


The Customer Service Representative will be responsible for 3-4 active subdivisions for evaluating homeowner claims, scheduling subcontractors and ultimately completing each claim.

Responsibilities include but are not limited to the following:

  • Management of warranty claims. Evaluate claims and schedule subcontractors for completion
  • Conduct follow-up visits with the homeowner, after Orientation, to assure customer satisfaction (i.e. 10 days, 30 days, 60 days, etc.)
  • Conduct Homeowner Orientations, presentation and demonstration of features, explanation of Limited Warranty and maintenance responsibilities
  • Completion of QA's prior to New Home Orientation
  • Maintains customer satisfaction of 97% or above
  • Hold subcontractors accountable for any substandard work and quality repairs
  • Actively participate in weekly team meetings, to assure weekly, monthly goals are met
  • Prior new home construction experience strongly preferred 
  • Ability to represent the company in a positive, professional manner with good communication skills
  • Experience working in a community in a construction or residential home services capacity
  • Highly organized and detail oriented
  • Ability to manage multiple tasks efficiently
  • Proven provider of consistent and exceptional customer service


Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

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