Assistant Manager - Design Studio - CA - Valencia
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Assistant Manager - Design Studio
CA - Valencia 91355view map

About KB Home

KB Home (NYSE: KBH) is one of the largest and most recognized homebuilders in the United States and has been building quality homes for over 60 years. Today, KB Home operates in 38 markets across eight states, serving a wide array of buyer groups. What sets us apart is giving our customers the ability to personalize their homes from homesites and floor plans to cabinets and countertops, at a price that fits their needs. And as the first builder ever to make every home we build ENERGY STARŪ certified, KB Home is able to not only design thoughtful living spaces but ones that lower the cost of homeownership. We also work with our customers every step of the way, building strong personal relationships so they have a real partner in the homebuying process and the experience is as simple and easy as possible. Learn more about how we build homes built on relationships by visiting kbhome.com.



JOB SUMMARY:     The Assistant Manager of Studio splits their time between studio sales and assisting management with supervising staff (pending division size) and/or business reporting duties.   Conducts customer appointments with the goal of educating/selling option choices and updating company software(s) with the customers final selections.  Assists studio leadership with supervising staff, auditing files, generating business reports, and working with trade partners. 
 
                  *****Must be available to work weekends.  Schedule is Wednesday-Sunday***** 


ESSENTIAL DUTIES AND RESPONSIBILITIES:
Studio Sales
•Greets customers in the Studio and conducts initial preview events, selection and final appointments.
•Shares product knowledge with customers and demonstrates product offerings where applicable. 
•Accurately enters customers option choices into KB Home’s customized software(s) and completes all necessary paperwork.  
•Maintains all required customer documentation.
Management of Studio
•Supports a positive, motivating and challenging work environment to promote CSI & sales performances.
•Under the direction of senior studio leaders, helps to create policies and procedures to enhance Studio performance.
•Co-manage rollout meetings and related process changes with appropriate employees/departments and/or vendors.
•Assists with scheduling product implementation meetings providing product information updates.
•Communicates implementation strategies.
•Assists with the selection of new hires, conducts interviews.
•Supervises daily tasks of team members (if applicable) and provides performance feedback.
•Reinforces Studio sales process to meet VC, fixed costs and operating margin goals.
•Monitors all CSI standards and provide results to senior leadership.  
•Works with studio team and customers to resolve customer service related issues in a timely fashion.
Community Planning
•Use option sales data and market research data to make option choices to be shown in models.
•Follow and implement corporate model merchandising studio guidelines.
•Work with management, vendors, designers and internal departments to set spec levels.
Product/Options Choice
•Work with sales, marketing, operations and studio employees to ensure all option choices are correctly reflected in the system, models and on display in the studio.  
•Assists with VC improvements including reviewing pricing, take-rates, and availability per plan. 
•Audits KB Home’s customized database for accurate information on all product offerings.
•Audits current plans in the various systems for accuracy and availability.
•Audits product offerings in models and studio displays.
•Works with appropriate departments and leaders to drive the set-up and maintenance of communities as it relates to studio offerings. 
•Communicates discrepancies to appropriate departments and/or corrects.
•Partners with purchasing to ensure option choices are priced per the KBNTE prices.
•Provide miscellaneous administrative support as needed.

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses      
-High school degree or equivalent required
-Associates or Bachelor’s degree preferred
Experience 
-5-7 years of retail experience with a homebuilder or similar industry required
-Managerial or supervisory experience in service orientated role highly preferred 
Knowledge, Skills & Abilities
-Exceptional organizational capability, including the ability to multi-task
-Strong people skills, including the capability to handle various personalities and develop professional relationships
-Action oriented, with the drive to push projects and tasks to successful closure
-Proven ability of being customer centric by seeking solutions from the customer’s perspective
-Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
-Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
-Makes quick and accurate decisions based heavily on facts, data and/or metrics
-Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.  
Work Requirements 
-Work 8-hour days with flexibility for overtime when necessary
-Working weekends is required
-Local travel required
-Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company

 

 



Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

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