Coordinator - AZ - Phoenix
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Coordinator
AZ - Phoenix 85044view map

About KB Home

KB Home (NYSE: KBH) is one of the largest and most recognized homebuilders in the United States and has been building quality homes for over 60 years. Today, KB Home operates in 38 markets across eight states, serving a wide array of buyer groups. What sets us apart is giving our customers the ability to personalize their homes from homesites and floor plans to cabinets and countertops, at a price that fits their needs. And as the first builder ever to make every home we build ENERGY STARŪ certified, KB Home is able to not only design thoughtful living spaces but ones that lower the cost of homeownership. We also work with our customers every step of the way, building strong personal relationships so they have a real partner in the homebuying process and the experience is as simple and easy as possible. Learn more about how we build homes built on relationships by visiting kbhome.com.


JOB SUMMARY: Provide administrative support to the division office and Office Manager, facilities management, and other admin responsibilities.  Intake and track warranty claims while coordinating with field representatives to ensure 100% customer satisfaction with completion of all warranty work. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Support Regional Office Manager
  • Applicant tracking and pre-employment assessment administration, work closely with Manpower representatives
  • Assist with Wellness Form tracking and archiving documents
  • Track Sales Counselors time off and RTO requests
  • Prepare and mail weekly closing letters for Division President
  • Assist with processing timecard corrections and RTO (request for time off) forms 
  • Create and distribute monthly birthday announcements
  • Assist with labor poster compliance tracking in division and field offices for multiple states
  • Create and update field safety binders, as needed
Reception/Administrative Duties
  • Responsible for main reception/supply/copier areas for office
  • Manage office supplies inventory for all office and field employees, assist with PPE supply inventory management and distribution 
  • Process and distribute all incoming mail, receive and distribute deliveries, coordinate overnight packages, and same-day courier services
  • Manage and update division contact/phone lists
  • Order business cards for Phoenix and Tucson divisions, order letterhead/envelopes
  • Submit vendor number requests for new hires and new vendors
  • Disburse memorandums and emails relating to office procedures and reminders
  • Code invoices specifically for office related items
  • Coordinate office maintenance with property management company
  • Track division expense reports and mileage reimbursements, distribute checks from accounting
  • Assist with division projects as needed
  • General office duties as assigned, such as, maintaining breakroom, common office space, etc.
Customer Service Records Processing & Reporting
  • Track and maintain accurate records of all pertinent information in homeowner's lot file 
  • Receive, evaluate, and process initial service requests from homeowners via telephone, mail, facsimile or e-mail   
  • Track and input all Follow-Up Touch Points and produce weekly reports
  • Obtain and process check requests as required
  • Update AS400 and Sharepoint with information as required
Misc. Administrative
  • Provide Purchasing/Starts support as dictated by Starts workload
  • Provide administrative support with spreadsheet generation, photocopying, report compilation, archive file management, scheduling meetings, and assistant other departments if needed
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:

Education     
  • High school diploma or equivalent required
  • Associates degree preferred
Experience 
  • 2+ years prior administrative office experience in professional environment required
  • Strong computer skills
Knowledge, Skills & Abilities 
  • Exceptional organizational capability, including the ability to multi-task
  • Strong people skills, including the capability to handle various personalities and develop professional relationships
  • Action oriented, with the drive to push projects and tasks to successful closure
  • Proven ability to solve internal as well as external customer challenges leading to meeting and exceeding company goals with desirable outcomes 
  • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
  • A solid understanding of confidentiality and possess the ability to maintain extreme confidentiality on dealing with sensitive corporate issues
  • Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate
  • Proficient in Microsoft applications, including Word, Excel, PowerPoint, and Outlook  
Work Requirements 
  • Work 8-hour days, set hours, with flexibility for overtime when necessary
  • Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company


Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

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