Customer Service Coordinator - AZ - Tucson
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Customer Service Coordinator
AZ - Tucson 85745view map

About KB Home

KB Home (NYSE: KBH) is one of the largest and most recognized homebuilders in the United States and has been building quality homes for over 60 years. Today, KB Home operates in 38 markets across eight states, serving a wide array of buyer groups. What sets us apart is giving our customers the ability to personalize their homes from homesites and floor plans to cabinets and countertops, at a price that fits their needs. And as the first builder ever to make every home we build ENERGY STARŪ certified, KB Home is able to not only design thoughtful living spaces but ones that lower the cost of homeownership. We also work with our customers every step of the way, building strong personal relationships so they have a real partner in the homebuying process and the experience is as simple and easy as possible. Learn more about how we build homes built on relationships by visiting kbhome.com.




KB Home is currently seeking to add a Customer Service Coordinator to the growing Customer Service team.
RESPONSIBILITIES:
• Handle heavy telephone and written inquiries from homeowners pertaining to home warranties.
• Maintain multiple logs, schedules, claims and reports on a daily, weekly and monthly basis.
• Process claims and other related paperwork.
• Monitor and maintain open claims to assure compliance with FTC regulations.
• Assist Customer Service Representatives, Senior Coordinators and Directors daily with various tasks.
• Deliver extraordinary service as this position impacts significantly the Customer Satisfaction Index (CSI) rating.

SKILL REQUIREMENTS:
• Professional appearance, positive attitude
• Strong verbal and written communication skills.
• Highly organized and extremely multi-task oriented.
• Problem solver, demonstrates sound judgment and common sense.
• Ability to be objective
• Understands when to seek assistance.
• Works well under pressure; can manage conflict and confrontation
• Ability to reset priorities as needs dictate
• Good people skills
• Empathetic, good listener
• Must be proficient in AS400, Excel, and Word
• Must be able to type 35-40 wpm
• High School diploma required

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

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